Reset My Password

I can't remember my password

If you forget your password, please follow these steps to reset it:

  1. Visit the Password Reset page. https://app.myblockx.com/password/new
  2. Enter the email address associated with your MyBlockX account and select RESET PASSWORD to receive an email.
  3. From the email, select "Reset Password."
  4. Enter your new password in the Choose A Password and Confirm Password fields, then select UPDATE PASSWORD.
  5. You can now sign in with your new password.

Check out our Password FAQ to learn about password requirements on MyBlockX and more.

 

Why can't I reset my password?

We take a number of steps to ensure the security of our customers' accounts. These include enforcing strong passwords, two-factor authentication, and device verification.

When a customer attempts to reset their password, we take precautions to ensure that it is a legitimate request. This means that our customers may only reset their passwords from devices they have previously verified, or from locations they have previously logged in from. This requirement provides a safeguard against attempts to illegitimately reset your password.

If you are having trouble resetting your password, you will need to:

  1. Reset it from a device you have previously used to access MyBlockX.
  2. Reset it from a location (IP address) you've previously used to access MyBlockX.

If you’ve lost access to your account, don't worry! You will be able to send crypto from a new device within 48 hours as long as it is authorized on the same profile. To avoid this send restriction, request a password reset from a previously authorized device.

If you no longer have access to a previously validated device or IP address, please contact MyBlockX Support so we can have a member of our security team assist you with a password reset.

Important: MyBlockX Support will NEVER ask for your account password or 2-step verification codes. 

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